Facebook Chatbots continues to gain popularity even as late 2021. At one point, almost every social media blog and tech blog released headlines about Messenger Bot being the future of social communication and, they were not wrong. As a business owner or social media marketer, Messenger Bot is something you cannot afford to ignore. However, as a user also, you should know how to get the most from Messenger Bot so that you get the maximum possible benefits out of it.
It is not uncommon to find businesses using Messenger Bot to give their customers better services and to automate certain processes. However, many users still haven't gotten used to the functionality of Messenger Bot and some think automated bots have ruined it. In fact, there are even some Facebook users who think that Bot is a revolutionizing product. To tell the truth, I think Messenger Bot is the best thing to happen on Facebook's platform ever.
For starters, it revolutionizes customer service. When you use Messenger Bot, you are given the ability to make instant responses to every message you receive from a customer. If your client is angry with you for something, you can simply use Messenger Bot to respond to them. You don't need to be present when you respond because Messenger Bot will continue to record your response for you. In fact, it records everything when you write a message when you reply to a message, the image link you use to display the message, and the voice recording that accompany it.
Messenger Bot allows you to generate a contact list from your database or from your clients' contacts. With this feature, you can build up your own contact list based on your targeted audience and demographics. The generated list will include people who opted-in to receive your company e-mail as well as people who are most likely to purchase your product or service. This gives your customer service a much more personal touch that may otherwise have been impossible.
Another major advantage of using Messenger Bot for your e-mail marketing campaign is that it provides customers with instant recommendations based on their past preferences. The generated list will include the top ten friends, relatives, colleagues, and so on. These recommended friends and family members will receive an instant message from you informing them of the great service you offer and how they can get connected with you. There's a built-in mechanism for getting your recommended customers to purchase your products or services.
If you are wondering what sets Messenger Bot apart from other automated e-mail software, here is a hint of its conversational style. Customers want to feel that they're being heard. The Bot responds to messages in its conversational style, not in a stuffy, formal manner. When sending out messages to potential customers, you will have a better chance of retaining them.
Messenger Bot offers more than just automatic follow-ups, however. Automated systems will allow you to send out messages on specific dates or based on certain actions. This pro tip will allow you to make sure that you're targeting the right audience for your product/service. This gives you an edge over the competition.
The best way to get started using a Facebook Chatbot for your marketing campaign is to sign up for an account with a bot provider. This way, you won't be forced to read confusing instructions or miss out on any valuable marketing opportunities. Most bot providers also give their customers technical support for problems that arise during their usage. If your product/service needs help, a chatbot provider will be there.